ไฮแอท รีเจนซี ภูเก็ต รีสอร์ท รีสอร์ท

The hotel offers free shuttles into town and also to the more well known Potang. An excellent property to begin with kind of service. The infinity pool is astounding and huge. The room was best score and first class. Our room was incredible. We had an astonishing view of the sea, pool and property. The breakfast from 630-1030am is exceptionally best for your cash. French toast, simmered potatoes, different fruit, Indian nourishment and chinese nourishment. The staff were all so friendly and delightful. Awesome gem in Kamala Beach.

Staff lived up to the Hyatt service we expected, especially Nikki at reception who really went above and beyond to look after us. We wanted to change room as the noise from the Regency Club exhaust fan bothered us a little but as it turns out we really had the nicest room in the category so decided to stay even the hotel went out of their way to give us other options. In the end Nikki treated us to a Pizza lunch as compensation which really wasn’t necessary but much appreciated. Very hilly but buggy system for transportation around the hotel works well. Regency Club lounge was nice with really good food in the evening. Live entertainment every night except Thursdays by the oversize pool. Free shuttle to town and beach but a bit inconvenient to time it plus it gets full so we just walked or took a taxi for 200 baht. Fantastic view from the room on the higher levels. We had one extremely irritating incident that I hope the hotel can address; we booked a car to the airport from the taxi stand in front of the hotel. The car never showed up and the guys had zero interest in helping us. Ended up organisation a car through the hotel at a 50% surcharge - and that wasn't the hotel limo which would've been even more. This really irritated us and even though it certainly wasn't the hotels fault I hope they recommend future guests not to use the terrible taxi service out front as it detracts heavily from what is otherwise a great hotel experience. Other useful points; no swimming beach but a huge pool. Hotel was at 90% occupancy but it felt like 40% - no problem getting sun chairs or a table at breakfast. We will definitely be back.