I sometimes wonder about costumer and staff in foreign countries-I totally disagree with those ratings that criticize the staff at this hotel. Our service was attentive, polite and friendly. We lived in Thailand in the 1980's and wanted to return and visit our old house and other places. The front desk, bent over backwards to help us remember addresses and locations. Our room was clean and well appointed. Yes, it was small compared to other hotel but this hotel usually have smaller rooms. I wasn't happy with the pillows, but I am not reading the small note that offered me a variety of options-I made the error not the hotel. Breakfast is great-nice variety. This is a well managed hotel with a friendly, attentive staff and we totally enjoyed our stay.